Legal Terms & Lounge Policies
Governing Terms of Service, Equipment Indemnity, Consumer Refunds, and Data Protection under Indian Law.
⚖️ 1. Terms of Service & Hardware Indemnity Agreement
By reserving a slot, entering the premises at 9, Scheme Road, Dindigul, or utilizing the 2K Gaming Lounge application/website, patrons unconditionally agree to these legally binding terms:
- Strict Hardware Damage Restitution Liability: Patrons agree to exercise utmost care with PlayStation 5 consoles, DualSense controllers, headsets, and Sony Bravia 2 II 4K HDR displays. Any physical, cosmetic, or liquid damage caused by negligence, rage-quitting, drops, or intentional vandalism must be compensated immediately at the actual replacement cost by the patron (or their parent/legal guardian if under 18).
- Strict School Hours & Uniform Prohibition (Tamil Nadu Police Regulation): Entry in school uniform is strictly prohibited between 10:00 AM and 4:00 PM on official school and working days. Management reserves the absolute right to demand student ID or proof of age, and deny admission without refund.
- Commercial Hardware Rental & Fair-Use Shield: 2K Gaming Lounge provides hardware station access, high-speed networking, and venue amenities. We do not sell or license video game software; all fees paid are consideration strictly for hardware access and physical lounge facilities under Section 52 of the Indian Copyright Act.
- Zero Tolerance for Wagering & Gambling: In compliance with the Tamil Nadu Gaming Act, any private cash betting, match wagering, or stakes among patrons is strictly prohibited. Violators will face immediate ejection, permanent account banning, and referral to local police authorities.
- Code of Conduct & Substance Prohibition: Smoking, consumption of alcohol, vaping, or use of prohibited substances inside the premises is strictly banned. Food and beverages from outside are not permitted in gaming zones.
- Age-Restricted Video Games & Guardian Protocol (PEGI 18 / ESRB Mature, including Grand Theft Auto VI): 2K Gaming Lounge adheres strictly to statutory video game rating classifications. Minors (individuals under 18 years of age) wishing to reserve, launch, or play titles containing mature themes, violence, or restricted content must have verified parental/guardian consent and must play under parental/guardian supervision. 2K Gaming Lounge reserves the statutory right to request proof of age or refuse session allocation for 18+ titles without supervision.
💳 2. Refund, Rescheduling & No-Show Policy
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
- Advance Cancellations: Slot bookings cancelled at least 2 hours prior to the scheduled start time receive a 100% credit refund to their in-app wallet. Cancellations within 2 hours receive a 50% wallet credit.
- 10-Minute Grace Period & No-Shows: If a patron fails to arrive within 10 minutes of their reserved start time without prior notice, the slot will be forfeited and released to walk-in waiting players without refund.
- Power Outages / Technical Glitches: In the unforeseen event of state power failure (TNEB) or PlayStation Network server outages, patrons will be issued an equivalent time credit voucher valid for 30 days. No cash refunds are provided for started sessions.
- Payment Gateway Reversals: Failed UPI or net banking transactions are automatically reconciled by the banking partner within 3–5 business days.
🔒 3. Privacy Policy & Data Protection (DPDP Act 2023)
Your privacy is protected under the Digital Personal Data Protection Act, 2023:
- Data Collected: Name, mobile phone number, email address, transaction reference, and station booking logs.
- Purpose of Collection: Reservation fulfillment, issuing electronic receipts, OTP authentication, and VIP loyalty reward tracking.
- No Third-Party Sale: 2K Gaming Lounge guarantees that patron personal data will never be sold, rented, or distributed to third-party telemarketers or advertisers.
- Data Security: All records are stored securely on Enterprise Cloud Infrastructure and Secure Encrypted Datastores (SOC-2 Type II, ISO/IEC 27001 certified with AES-256 encryption at rest and TLS 1.3 in transit) with strict role-based access controls.
Statutory Requirement (IT Rules 2021)
Statutory Grievance Redressal Officer
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Officer Name: Solomon Philamin Raj
Designation: Grievance Redressal Officer & Proprietor
Official Address: 2K Gaming Lounge, 9, Scheme Road, First Floor, Dindigul, Tamil Nadu 624001, India
Grievance Email: contact@2kgaminglounge.com (Alt: 2kgamingloungedgl@gmail.com)
Helpline Phone: +91 8838193173
● Statutory Redressal Timelines: Acknowledgment within 48 hours; resolution within 30 days of grievance receipt.